Refund and Returns Policy for 24 SEVEN JEANS:
At 24sevenjeans, we strive to provide our customers with high-quality products and exceptional customer service. However, if you are not satisfied with your purchase for any reason, we offer a hassle-free return and refund policy to ensure your complete satisfaction.
Returns:
If you wish to return a product purchased from 24sevenjeans.com, you must do so within 14 days of receipt of the item. To initiate the return process, please contact our customer service team at info@24sevenjeans.com with your order number and reason for return. We will provide you with instructions on how to return the product to us.
Please note that the product must be returned in its original condition, unused and with all tags and labels attached. We reserve the right to reject any returns that do not meet these criteria.
Refunds:
Upon receipt of the returned item, we will inspect it to ensure that it meets our return policy criteria. If approved, we will initiate a refund to your original method of payment within 7 business days. Please note that it may take up to 10 business days for the refund to appear on your statement, depending on your financial institution.
If you received a damaged or defective item, please contact our customer service team at support@24sevenjeans.com within 48 hours of receiving the item. We will replace the item or provide you with a refund, as per your preference.
Shipping:
Please note that the shipping cost for the returned item will be borne by the customer. However, if the item is being returned due to damage or defect, we will cover the shipping cost.
Exchanges:
We currently do not offer exchanges for our products. If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
Contact Us:
If you have any questions or concerns regarding our refund and returns policy, please contact our customer service team at info@24sevenjeans.com. We will be happy to assist you.